FAQs

Yes, we accept exchanges for unused and undamaged products.

Contact us to initiate the return process and receive a return authorization number.

We accept returns within seven days of delivery for unused and undamaged products.

We’re happy to help you with your order. If you decide to cancel your order within 24 hours of payment confirmation, we’ll issue a full refund with no questions asked. If you need to cancel after 24 hours, don’t worry! We can still help if your order hasn’t been sent for production yet. However, if it has been sent for production, unfortunately, we won’t be able to cancel or modify it. We’ll still do our best to assist you and offer a partial refund for the item(s) you purchased. We’re here to make your experience as smooth as possible, so please don’t hesitate to contact your sales manager for more information.

Import taxes and duties may apply depending on the destination country. It is the responsibility of the buyer to pay any applicable fees.

Yes, we ship to over 200 countries and regions worldwide.

The shipping cost varies depending on the destination and weight of the package.

Yes, we will provide a tracking number once the order ships.

Depending on the quantity and model, you usually need to wait 7–30 days.

We accept credit cards and bank transfers.