Shipping Policy

Welcome to Okacc Hybrid Batteries! We’re thrilled to offer shipping of our hybrid batteries to customers worldwide, with only a few exceptions due to shipping restrictions or destination limitations. We’ll contact you promptly if we encounter any issues with shipping your order.

We kindly ask that you enter your address in English to streamline the shipping process. This will help our shipping partners handle your parcel with ease and efficiency.

We understand that shipping costs can be a concern, and we strive to provide clear information to help you make an informed decision. Shipping costs will vary based on the type of battery, location, and shipping method. During checkout, you can view an estimate of the shipping cost. If there are any additional charges, we’ll always inform you and await your confirmation before processing your order.

We aim to get your battery to you as quickly as possible, but please remember that delivery times are estimates and can be subject to delays beyond our control. For example, customs authorities may hold your products, which could cause a delay in delivery. While we can’t be responsible for such delays, we promise to keep you updated throughout the shipping process.

If your product fails to arrive within 180 business days from the date of your order or transaction or the estimated delivery date, you may reject, cancel, or terminate your order. In this case, we will fully refund your payment towards the order or transaction.

To protect your purchase during transportation, we recommend purchasing insurance to cover any potential loss or damage. While we take great care in packing every item for export, we cannot be responsible for any damage or loss during transit. If you purchase insurance, please get in touch with us to inquire about available rates and options.

Should you need to file a claim for any loss or damage under your insurance, please get in touch with us, and we’ll be happy to assist you. We’ll work with the underwriter to ensure you receive the appropriate compensation through a refund or a replacement product.

Thank you for choosing Okacc Hybrid Batteries for your hybrid battery needs. We’re confident that you’ll be pleased with our products, and we’re excited to be able to offer shipping to customers around the world. If you have any questions or concerns, please don’t hesitate to contact us. We’re always here to help!